Unsure about your Nol card balance? Want to avoid any last-minute travel hassles at the station? You’re not alone.
We’ll show you how to quickly check your Nol card balance. Using the RTA website, mobile app, or other easy options for peace of mind every time you tap your nol card. And here is your first quick method to stay informed about your card’s balance in 5 easy steps:
- Step 1: Visit the RTA Website homepage at rta.ae
- Step 2: Click on the “Check nol Balance” card
- Step 3: Enter your 10 digits nol tag ID printed on the backside of your card
- Step 4: Click on the “Search” button
- Step 5: You can see your nol card balance credit and the expiry date
For detailed instructions with easy-to-follow visuals, you can scroll down further in this article about “how to check my nol card balance“. And remember, your nol balance is also displayed each time you tap in or out at stations.
What you will need
Since you’re already online checking out your Nol card balance, here’s the only other thing you’ll need – Your RTA Nol Card. If you don’t have it handy, grab it and return here. Happy traveling!
Step 1: Visit the RTA Website
To check your Nol card balance online, start by visiting the Dubai RTA official website. Alternatively, you can find a Nol balance check widget on the Public Transport and Nol How pages on the same Dubai’s Road and Transport Authority site.
Step 2: Click on the “Check Nol Balance” card
Once you reach the RTA homepage, scroll down a little and you will spot the “Check Nol Balance” tab on your screen’s left side. Click this tab to proceed with the balance check.
Step 3: Enter your personal Nol tag ID found on the backside of your card
Once you have clicked on the “Check Nol Balance” tab, enter your 10-digits Nol tag ID number without spaces. Where to find the Nol tag ID number? Just turn the Nol card and there’s your tag ID printed on the backside.
The Nol tag ID is a unique identification number for your card.
Step 4: Click on the “Search” button
After entering your card Nol tag ID, just click the “Search” button. And voila! Your remaining balance, along with the Nol card’s expiry date, will appear on the screen.
Step 5: View your RTA Nol card balance and Nol expiry date
In addition to the Nol card balance, you can also view your card’s expiry date and any pending credit. Kindly note that the shown balance may not be updated with transactions that occurred in the past 48 hours.
Confused about what it means by ‘pending credit’? It’s simple. This represents a card recharge amount that you have added online but is not yet active. You can activate such balance by using your card at a metro station gate, top-up machine, public parking meter or Nol pay application after 45 minutes to 4 hours to update your card balance.
2 Other easy ways to check your card balance online
Aside from the Dubai RTA website, you can swiftly check your Nol card balance using two convenient applications: the Nol Pay App and the RTA Dubai App.
Additionally, there’s the RTA chatbot, Mahboub, although it has been not working at times. The Dubai Now app is another option, but you will need to register and log in to access the service.
How to check using the Nol mobile app “Nol Pay”
With just a card tap on your phone, this Nol app is a cool and quick way to check your Nol card balance. If you have a very old smartphone, make sure it supports NFC (Near Field Communication).
Step 1: Download the Nol Pay app
You can download this Nol app from your mobile’s app store.
Step 2: Open the Nol Pay app
Open the Nol Pay app and you can skip the login part for quicker access to the home screen.
Step 3: Get your physical card ready
Keep your physical Nol card ready with you.
Step 4: Tap on “check card info” to scan your Nol card
In the home section of the app, tap on “Check Card Info“. Remember that scanning your card is only possible with a smartphone that has NFC capabilities.
Step 5: Place your physical Nol card closely to the back of your mobile
A message “ready to scan” will appear on your screen with a notification to place closely your physical Nol card to the back of your phone and not remove it.
Place your Nol card in very close proximity to the back of your phone and you can even stick it if it is not working yet. It may take very few seconds to read the card.
Step 6: Check card balance and history
Your Nol card balance will show on the screen, along with options to top up. You can also view other Nol card details such as card type, tag ID, category, travel class, customer segment, expiry date, card status, and a history of transactions and usage.
Nol card balance check using the RTA Dubai app
RTA Dubai app is another fantastic way to check your Nol card balance right from your smartphone. You can do a Nol card balance check either with or without the card number.
Step 1: Download the RTA Dubai app
Start by downloading the RTA Dubai app on your smartphone’s app store.
Step 2: Open the app and continue as a guest
After installation, you can skip the login by clicking on “continue as guest” to access the app quickly. But, you can create an account and log in if you want to use all public transport features offered by this app.
Step 3: Tap on the “Services” section
Find the “Services” section located at the bottom menu of the app and tap on it.
Step 4: Tap on the “Nol” category then “check your Nol balance”
Now, tap on the “Nol” category to access the “Check Your Nol Balance” section, and then tap on it to proceed.
Step 5: Enter your Nol Tag ID in the section Nol tag ID
Here you will enter your Nol Tag ID number. You can find the ID number on the backside of the Nol card. This is the unique 10-digit Nol tag identification number for your card.
Enter the Nol tag ID number without any space.
Step 6: Tap “check card info”
Tap on “check card info” button to validate.
Step 7: Check your balance details
Check the balance of your Nol card and additional information on the screen such as card type, tag ID, expiry date, card status and pending amount (if any).
As an alternative option in the RTA Dubai app, you can tap your physical Nol card to check the balance like in the Nol Pay app. Just follow the steps 1 to 4 above of the RTA Dubai app, then tap on “Scan Nol card” and follow the prompts to scan your Nol card.
RTA card balance check at physical locations
When you’re on the go and need to know how much credit you have left on your RTA Nol card, checking the balance at a physical location can be a convenient option.
Across Dubai, numerous RTA information and ticket offices, ticket vending machines, authorized retailers and even service centres offer the facility to quickly check and top up your card.
Using Ticket Vending Machines card reader
If you are already at the metro or tram station, Ticket Vending Machines are a fast and convenient way to check your Nol card or recharge.
Step 1: Locate the nearest vending machine at the station
Locate the nearest vending machine at your departure station before the check-in gates in a metro or at the tram platform. You can also find all available machines by visiting the Roads and Transport Authority’s website.
Step 2: Insert your Nol Card into the card reader slot on the machine
Look out for the Nol card reader slot designated by the Nol Cards logo with an arrow indicating where to insert your card. Then, slide your Nol Card into the reader.
Step 3: Your Nol Card balance will be displayed on the screen
Your Nol balance will be displayed at the bottom of the screen, with a line indicating the “current amount” of your card.
Nol card check at the Information and Ticket Offices
While at the metro station, simply visit the information or ticket office. The agent will gladly assist you with checking your Nol card balance. They can also help with any other Nol card-related queries.
Take your card to RTA-authorized agents
You can check or top up your Nol card while shopping for groceries or essentials in a mini-mart or supermarket. To find out whether the shop you are visiting is an RTA-authorized agent, check Dubai RTA website and go to the Find Us section.
Check nol card balance at the RTA customer service centres
Alongside the numerous ways we’ve touched on for checking your RTA Nol Card, there’s one more alternative: the RTA Customer Service Centres. Although visiting solely for a balance inquiry may not be worth it, the centres can support you if you’re already there for other card-related matters.
It’s simple to find your nearest centre. Just head on over to the Find Us page on the Roads and Transport Authority’s website. A map will show up and select the “RTA centre” tab to locate the nearest one.
Final Thoughts on Checking Your Nol Balance
Checking your Nol card balance is a simple yet important task to ensure a smooth commuting experience in Dubai’s public transportation system. By regularly monitoring your Nol balance, you can stay prepared and avoid any inconvenience during your travel. Particularly during peak times, when long lines often form at stations for top-ups.
By utilizing these methods, you’ll always be aware of your remaining Nol balance and can make informed decisions on whether to top-up or not. So, take control of your Nol card and ensure you always have enough credit to keep moving around the beautiful city of Dubai with ease. For more insights on using your Nol card effectively, check out our post “How to Use the Nol Card to Get Around Dubai”. Happy Journey!
Nice to Know Information (FAQ)
How do I check my Nol Card balance online?
You can check the balance of your Nol card on the Roads and Transport Authority’s website and follow our step-by-step guide at the top of this page. You can also have a quick balance check from the Nol Pay app or RTA Dubai app.
What is the minimum balance on a Nol Card?
Make sure your Nol card has at least AED 7.50 as a purse balance before tapping in at the Metro or Tram gates, or when entering a bus or water bus. If not think about recharging!
How much does a Nol card cost?
The cost of a Red Nol ticket, which is ideal for very occasional metro, tram and bus users, is AED 2. A Nol Gold or Nol Silver card is AED 25 with AED 19 e-purse balance value. And a blue Nol Card is AED 70 (includes AED 20 recharge value).
How do I renew my nol Card?
Renewing your Nol Card can be done online through the Roads and Transport Authority’s website. Go to the “Renew Personal Nol Card” service page and follow the instructions provided. It’s a simple and straightforward process to ensure your card is up-to-date and ready for use on your next travel.